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Delivery and Payment Terms

Valid from 2.2.2012


Products are being sold by Bittium Biosignals Ltd, VAT-number FI05363855. We sell products to companies, public institutions and individuals. We reserve the right to alter pricing on products and shipping&handling.

Placing an order

Products are being ordered from our webshop.

All orders made from the webshop will be confirmed by email. The email will show total amount of order and shipping cost as well as list of ordered products. To be able to receive confirmation email you need to give your email address during the order.

By placing an order you agree with these terms of service.

Payment methods

Products and shipping&handling fees are charged during the checkout. On the webshop you can pay using the following options: Visa, MasterCard and epayment from the bank (incl. Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken). Payment is processed through payment service.

Delivery time

Normal delivery time depending on your shipping address and product availability is 5-20 days. For special delivery time please contact us.

Shipping & Handling

You can see your shipping and handling fee after you have selected products and shipping address. The customer is responsible to make sure the correct delivery address is given. Bittium Biosignals Ltd will not be responsible for items that are undeliverable or returned to sender for any reason.

You, the customer, are responsible for all local import fees and duties associated with your order and to know applicable laws of your country governing imports. Some goods may be restricted or banned altogether. Please check with the appropriate local authorities concerning any applicable taxes, duties, and/or customs delays and import bans and restrictions before you place an order. Bittium Biosignals is not responsible for any taxes, fees, and delays or non-delivery of goods due to import bans and restrictions.

Returns and cancellations

If for any reason the product you have ordered does not meet your expectations and you wish to return it, please send it back to us, in the same condition in which we supplied it to you, with proof of purchase, within 14 days of receipt by you and we will arrange for it to be refunded or exchanged at your option.

If you wish to cancel your order please contact us immediately. You must return the goods to us in their original condition.

Returning goods is not possible for companies and institutions unless otherwise agreed before placing an order.

Address for returns:

Bittium Biosignals Oy
Pioneerinkatu 6
70800 Kuopio

We cannot accept returns after 14 days from delivery.

Problems on delivery

If the product is lost during the delivery or is damaged please inform us immediately about it. Use email bbs (at) or mail:

Bittium Biosignals Oy
Pioneerinkatu 6
70800 Kuopio

Reclamation about damaged or faultr product must be made within 14 days from receiving the goods.

Other terms:

We reserve rights to alter these delivery terms. The customer must be familiar with the current terms when placing an order.

Bittium Biosignals Ltd handles all private information confidentially.

Bittium Biosignals Ltd will not share your personal information that is collected during the checkout.

Payment options